SOME FIRST AID IF THE STREAM IS NOT WORKING

-Refresh your browser/the page.

-Press the play button in the video window.

-Try a different browser…Chrome or Edge are great browsers for watching streamed video.

-Use a different device. If you experiencing problems using an iPad, do you have a laptop you can try?

-Try a different network connection. If you’re watching using Wi-Fi is there an option to plug in a hardwired connection.

-If you have a marginal internet connection, you may experience stutters or interruption to the stream. If this occurs you can select a lower bitrate for the video at the bottom right-hand corner of the video window.

-If you can’t hear sound: remember to un-mute your audio! If you’re still not hearing anything check that your audio output device is set to the correct output (speakers/headphones etc.)

-If you continue to have problems or have a question, please email: [email protected]